Frequently Asked Questions
Yes, we are an appointment-only clinic, so bookings are essential. We always do our best to accommodate clients. Please check out our booking policy below.
Online and phone bookings - At the time of booking, a booking fee of 50% will be taken to secure your appointment.
If you are a member your membership payments are your booking fee.
If you have a voucher this will be considered the booking fee.
In clinic bookings - when you make your booking in the clinic a link will be sent to you to pay the booking fee within 48hrs to secure your place. This amount is redeemable on the day. A 50% cancellation fee is due if bookings are canceled within 24 hrs and 100% is due if the appointment is canceled on the day or no show.
***See cancellation policy below to see our cancellation policy and procedure.***
Please arrive on time for your appointment so you have time to relax with our refreshments.
Arriving late will simply limit your treatment time, thus affecting your results. Your treatment will end on time as we respect that our clients time is valuable. You will be charged the full amount of the original booking.
While we appreciate life can sometimes get in the way. The impact this has on our business is huge, please observe and respect our cancellation policy.
Cancellations within 24 hours will incur a 50% cancellation fee. Cancellations on the day will incur a 100% cancellation fee. No shows will not be rebooked. Cancellations or changes must be by text or phone (NOT EMAIL). We are unable to accept cancellations left by messages on Sundays or public holidays when we are closed.
We accept Amex, Visa, Mastercard, EFTPOS, Zippay, afterpay, Qoin (50%) and Cash. Payment plans are also available.
Yes, I have an exclusive private bathroom for Nourish clients only.
If you are booked in for a skin consultation, this will take some time to go through general information, medical history, lifestyle, diet, current treatments, home care and medication. We will then take 6 photos of your skin and look deep at what is really going on. Then you will receive a treatment designed especially for you and a treatment plan to achieve your skin goals.
- If you are coming in for your first appointment bring your current homecare and any medication you are taking. This gives me an idea of what ingredients your skin has on/in it. Also, what medications you are on, which could affect any treatment or home care we may perform or recommend.
- If you are coming for skin needling you can use all your home care right up until your treatment.
- If you are coming for a smart peel please stop using any products with benzol peroxide and retinol or vitamin A, 48 hours prior to your appointment.
As each treatment is different, specific post treatment care will be explained in the clinic.
However, no matter what the treatment is SPF is crucial at all times.
Your active/corrective home care may NOT be recommended post treatment for around 5-7 days, at which time the active home care can be re-introduced.
Rarely if at all will a skin breakout for no reason after a treatment. If there is congestion under the skin, it is possible there may be a post treatment breakout. Often these will subside quite quickly, but know that if this does occur all that has happened is that we have increased the speed of which it presents.
Absolutely NOT. Not to mention we have wholefood powders that are vegan and plant based omega 3 too.